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ALL Returns And Refunds Must Be Preauthorized By SportsCaseKings.Com. Upon Receipt Of Your Package Please Inspect For Any Damage. If Damage Has Occurred You Must Call Us Within 5 Days Of Delivery Date. For All Damage Claims, You Must Save All Original Packing Material And Boxes. If You Do Not Contact Our Customer Service Department Within This Time, We Reserve The Right To Refuse Any Returns. Returns For Refunds Must Be Preauthorized By Us Within 15 Days Of Delivery Date. Refunds Will Be Subject To A 15% Restocking Fee And All Shipping Charges. There Are No Refunds On Cases With 100% UV Or Engravings Other Than MLB and NFL Logos and Custom Made Cases.